Skip Navigation

CUSTOMER SERVICE REPRESENTATIVE - PACU/OUTPATIENT

Caldwell Memorial

Holding a patient’s hand before a procedure. Listening to their concerns with empathy. Comforting a frightened child. These are the qualities Caldwell seeks in their nurses. As one of our trusted nurses, you’ll help men and women get back on their feet while bringing them peace of mind. Caldwell's nursing department is as much about kindness and caring for the whole person as it is about medical and technical knowledge.

  • Job Type: Day Shifts, Night Shifts, Per Diem
  • Job Level: Entry, Mid, Senior
  •  

Success Profile

What do we look for in a Nurse at Caldwell? Below are candidate traits that encompass the Empathy and Expertise needed to provide the exceptional care our patients deserve.

  • Adaptable
  • Compassionate
  • Good listener
  • Patient
  • Quick-thinking
  • Relationship expertise
10
  • Communicator
  • Detail-oriented
  • Enthusiastic
  • Helpful
  • Positive
  • Responsible
  • Team player
  • Understanding

Being able to comfort a patient or family member during what may be their darkest hour is enough for me to feel like I am making a positive impact in someone’s life.

Whitney Hatfield, RN, Medical ICU

Rewards

  • Insurance (Medical, Dental, Vision)

    Vision and Dental insurance is available for employees through the North Carolina Flexible Benefits Program (NC Flex). Different families and individuals have different needs when it comes to health insurance. We offer three different levels of coverage to meet employees' personal needs.

  • Retirement Planning

    Employees can feel secure in their future with a 403b account option. A 403b account functions like a 401k, but is offered by non-profit, religious, and government organizations.

  • PTO

    We're aware of employees’ needs for time off from work, whether for planned rest and recreation, personal illness, or emergencies, and the importance of income continuation during those times.

  • Life & Disability Insurance

    Employees have a variety of options for life insurance and accidental death and disability insurance.

Responsibilities

CUSTOMER SERVICE REPRESENTATIVE - PACU/OUTPATIENT(

Job Number:

NUR00NS9)

Description

Job Description:
The Customer Service Representative (CSR) is responsible for clerical duties in the treatment area and certain clinical aspects of direct patient care under the direction and supervision of the professional nurse in charge, within limits of competency and certifications. The CSR performs a variety of customer relations and guest services tasks. The CSR maintains clinical and professional competency as appropriate to the ages, developmental stages and special needs of the patient. He/she must meet job requirements with attention to varied age groups, including infants, children adolescents, adults and elderly.
Essential Job Functions:
The following is a summary of the essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time. Accurately completes log on computer with no more than 3 documented deficiencies per year. Correctly places requisitions on computer as evidenced by no more than 3 documented errors per year. Processes admissions, transfers, discharges, correctly with no more than 3 documented errors per year. Request MR daily. Assembles patient charts places documents in assigned pockets as indicated. Answers telephone, takes and delivers messages; refers calls to appropriate persons or departments. Takes call as indicated for schedule change. Assumes direct patient care responsibility as assigned by the charge nurse and within the limits of training and
demonstration of competence in handling the task. Patient care may be performed by EDT/Secretary with NAI or NA-II certification. Checks OR schedule on computer 3x daily. Makes changes as needed. Informs OR of next day schedule changes. Relieves the professional person of clerical and non-technical duties whenever possible; transports, retrieves information, old charts, lab data, etc. Instructs, directs and/or accompanies patients and visitors as appropriate for them or finds someone who can. Serves as liaison between patient, family members, emergency department or the OPD, PM, and AIC departments and the hospital in the resolution of patient concerns. Makes frequent rounds of treatment areas or waiting areas, offering assistance and comfort services to family members and patients. Keeps patient and family informed regarding delays in treatment and status of treatment. Makes follow-up phone calls to patients. Makes phone calls to patients regarding changes in schedule/arrival times. Completes required records and reports. Maintains a neat, clean work environment. Acts as public relations agent: greets patients, physicians, staff, family members, etc.; answers questions for them or finds someone who can. Functions as a cooperative and active member of the team. Observes patient’s conditions and reports any changes noted, unusual signs or symptoms to the nurse on duty. Attends 75% of unit staff meetings. Actively participates in at least two of the following: A. Department/Hospital/Unit Committee, B. Preceptor, C. Hospital sponsored events, D. Educational presentation within hospital/community. Maintains open links of communication with employees and all levels of CMH clients. Collaborates
with co-workers to establish/accomplish unit and department goals. Organizes patient and clerical care to complete work within allotted time frame and prioritizes efforts to
address changing needs of unit. Prudent use of budgeted resources (staffing, patient charges, over-time and changing of equipment). Meets Caldwell Memorial Hospital attendance requirements. Recognizes the value of continuous professional growth and development.

Qualifications

Education and formal training:
High school graduate or equivalent. Medical terminology class desired. CPR certification mandatory. CMH unit secretary course desired. Notary Public desired. NA-1 certification for patient care activities.
Work Experience:
Previous work experience in a medical related field desired.
Knowledge, skills, and abilities required:
Ability to follow directions accurately. Appreciation of and a desire to be part of the health care team dedicated to providing optimal care. Must be able to spell. Must have visual acuity and reading ability in order to read and transcribe physician orders and utilize other charting materials.
Physical Requirements:
Requires full range of body motion, including handling/lifting patients, manual/finger dexterity and eye-hand coordination. Requires corrected vision/hearing to normal range. Requires standing/walking/sitting for extensive periods of time with bending, stooping, stretching. Frequently lift/carry patients and/or items weighing 50 pounds or more. Requires working under stressful conditions and working irregular hours, frequent exposure to communicable diseases and body fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to an emergency environment. Requires emotional stability to remain calm and efficient in emergency situations
Email Job

Sign Up For Alerts

Join our Talent Network and get UNC Health Care news and job alerts delivered to your inbox.

Sign Up

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Nursing Support, Lenoir, North Carolina, United StatesRemove