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Job Summary: PT M-F 5P-9P & SAT/SUN 8A-P
The Administrative representative performs general office support functions and other tasks as directed, according to established processes, policies and schedules.’
Essential Job Functions:
The following is a summary of the essential functions of this job. The incumbent may be requested to perform other duties that are not mentioned below; specific functions may change from time to time.
Responsibilities and Specific Performance Standards:
Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints.
Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors.
Performs basic scheduling of staff, facilities and /or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays.
Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda reports and other office documents. Utilizing all software necessary to perform basic tasks for departments.
Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor.
Performs other duties as requested.


Education and formal training:
High school diploma or GED.
Work Experience:
One (1) year of clerical experience.
Physical Requirements:
Work is primarily sedentary, with some standing, walking and repetitive movement. Speech and hearing skills are required for communication with people. Visual skills are required in preparing materials, work processing and proofreading. Meets health requirements of Caldwell UNC Healthcare.
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